Warranty Policy

Effective Date: 22nd, Apr. 2025

1. Warranty Definitions

1.1 In‑Warranty Products

• Coverage Period: 1 year from the date of shipment.
• Scope:
  • Covered: Failures due to manufacturing or material defects (Product Quality). BSJ provides free repair or replacement.
  • Excluded: Failures from misuse, unauthorized modification, improper installation, or other man-made damage. In these cases, charges apply for repair, replacement, or scrapping.

1.2 Out‑of‑Warranty Products

• Coverage: Lifetime paid maintenance. All services, including repair, parts replacement, and scrapping, are subject to billing.
• Tampering: Deliberately removing labels or disassembling the device without obtaining BSJ Technical Support approval voids the warranty and immediately places the device in the out-of-warranty category.

1.3 Special Case for Distributor Consolidation

• Batch Return: In regions where shipping single units is impractical, distributors may accumulate failed units.
• Failure Record: BSJ Technical Support logs each failure upon initial feedback, recording the date of the failure.
• Annual Clearance: Distributors must return all accumulated faulty devices and parts to us once per year for final inspection, repair, or disposal.

2. Return Authorization Process

2.1 Pre‑Return Confirmation

• Distributor contacts BSJ Technical Support to confirm:
• Product model and serial numbers
• Return shipping address
• Declared customs value
• Detailed failure descriptions (including logs or photos)
• Devices must be clean, securely packaged, and labeled as "Sample for Return to Manufacturer (RMA)."

2.2 RMA Authorization

• BSJ issues an RMA number and return instructions.
• Warning: Unauthorized returns or incorrect documentation may result in customs duties, taxes, and handling fees, all of which are payable by the distributor.

3. Repair and Turnaround Times

3.1 In‑Warranty Repairs

• Repair Cycle: ≤ 30 calendar days from arrival at BSJ's Huizhou office.

3.2 Out‑of‑Warranty Repairs

• Provided within 15 working days of arrival at BSJ's Shenzhen office.
• Commences upon receipt of payment; ≤ 20 calendar days thereafter.

4. Spare Parts and Self‑Repair

4.1 In‑Warranty Parts Supply

• BSJ ships required spare parts free of charge.
• The distributor must return defective parts to BSJ within one year for inspection and evaluation.

4.2 Out‑of‑Warranty Parts Purchase

• The distributor may order parts at BSJ's standard spare parts pricing.

5. Fees and Expenses

6. Contact and Support

For all RMA inquiries, please contact our support team at support@bsjiot.com.BSJ Technical Support is available Monday through Friday, 9:00 AM–6:00 PM (CST).